Guide to Searching for Offers

1. Introduction
   For your convenience, we have prepared a set of answers to frequently asked questions and a practical guide to help you navigate our website.
   Booking a foreign trip online is a fast, easy, and convenient way to plan your dream vacation. With our intuitive offer search engine, you can easily tailor the trip to your preferences – from the destination, date, price, to the type of accommodation. The entire booking process takes place from the comfort of your home, and you can also compare various offers and take advantage of attractive promotions.

By choosing online booking, you gain:

• Convenience – Booking a trip in just a few minutes without having to call or visit a travel agency.
• Wide Selection – Access to thousands of offers in one place, making it easy to find the perfect trip for you.
• Transparency – Detailed information about the price, booking conditions, and available promotions.
• Security – Guaranteed protection of your personal data and full support from consultants ready to answer all your questions.

Don’t wait until the last minute – book your dream vacation today and enjoy peace of mind knowing that everything is perfectly arranged.

We are confident that reading through these materials will help you organize your dream vacation in a calm and safe manner.
If you have any questions, please contact our consultants via the hotline at +48 585858058 – we are always happy to help you.

2. Planning Your Dream Vacation – Step by Step
   A holiday trip is one of the most anticipated moments of the year. To make it easier for you to choose the perfect offer, we have prepared a practical and clear guide to searching for and booking trips that meet your expectations.

Step 1 – Selecting an Offer
Using our search engine, you can precisely define your search criteria, such as country, region, date, mode of transport, duration, price, and other preferences. After filling in the fields, simply click "Search" to receive a list of offers tailored to your requirements.
If the criteria are not yet defined, you can browse offers by categories such as: last-minute, first-minute, flights, bus tours, exotic trips, etc. The selected option will display detailed information about the trip, including photos of hotels, the region, and the destination.

Step 2 – Preliminary Booking
To make a booking, simply click "Book" and fill out the application form with your personal and contact details, as well as information about accompanying persons. Completing the form is free, allowing you to change your decision without financial risk.

Step 3 – Booking Confirmation
After submitting the form, our consultant will contact you to provide trip details and assist with formalities. Once availability and costs are confirmed, the consultant will send the booking contract and terms of participation to your email address.

Step 4 – Signing the Contract and Payment
After reviewing the contract and terms of participation, send the signed documents to the specified email address or fax. Then, please make the payment to our bank account:
……………
Account Number:

The receipt of payment completes the booking process and confirms the purchase of the trip.

For Questions:
If you have any questions regarding offers or the booking process, please contact our hotline at +48 585858058 (hours: Mon–Sun 08:00–20:00) or send an email to kontakt@vacationclub.pl.

Fast – Convenient – Online
Booking a trip online is a quick and easy way to find the perfect offer. Our search engine is designed to make planning your dream vacation as simple as possible.

3. Searching for Offers

What does the number of stars next to a hotel's name mean?
The number of stars indicates the hotel's standard based on local categorization:

• No stars: Facilities with a very modest standard.
• 1 star: Low-category facilities with basic equipment.
• 2 stars: Mid-range facilities, functionally furnished with an average standard.
• 3 stars: Facilities with good service quality and attentive staff.
• 4 stars: High-standard facilities, comfortably furnished, with good dining options.
• 5 stars: Luxury facilities offering the highest service standards, often with comfortable rooms and diverse cuisine.
• Half a star: Indicates the hotel stands out within its category, e.g., it's newly built or recently renovated.

It's important to note that hotel standards may vary by country. We recommend choosing international hotel chains such as Hilton, Iberostar, Sol Melia, Barcelo, Mitsis, Riu, Intercontinental, Sofitel, Radisson SAS, Movenpick, Marriott, or Vincci, which ensure consistent service quality worldwide.

Is the number of stars the only way to assess a hotel's standard?
No, some hotels also use a letter-based rating system with a three-tier scale (A, B, C).

What do the abbreviations in room descriptions mean?

• DBL (Double): A double room for two adults.
• SGL (Single): A single room or a double room for one person.
• TPL (Triple): A room for three adults.

What do the abbreviations for meals mean?

• WŁ (Self Catering): No meals included in the offer.
• BB (Bed & Breakfast): Breakfast, usually buffet-style or continental.
• HB (Half Board): Breakfast and dinner.
• FB (Full Board): All meals: breakfast, lunch, and dinner.
• ALL (All Inclusive): Everything included (usually breakfast, lunch, dinner, snacks, non-alcoholic drinks, and local alcoholic beverages).
• UALL (Ultra All Inclusive): Extended All Inclusive (e.g., late breakfasts, imported alcohol, fresh fruit juices, ice cream, a la carte meals).

Different countries and hotels may offer varying standards under All Inclusive and Ultra All Inclusive options.

What is the difference between a buffet breakfast and a continental breakfast?

• Buffet breakfast: Guests choose dishes from displayed platters, composing their meal according to their preferences.
• Continental breakfast: A basic set of items such as bread, cold cuts, cheese, butter, coffee, and tea.

What characterizes a Last Minute offer?
A Last Minute offer refers to a trip with a short departure deadline, offered at significant discounts. Typically, the departure date is near (also known as Hit, Joker, Last Moment, Last Second).

What characterizes a First Minute offer?
A First Minute offer is for trips scheduled far in advance (summer season offers are often available as early as winter). Early booking allows customers to benefit from discounts of up to 40% and additional perks like a free excursion or complimentary car rental.

4. Important Information

How can I get an invoice for my vacation?
To receive an invoice, please contact us in advance at kontakt@vacationclub.pl, preferably before making your reservation, to agree on the details (different organizers may have separate policies regarding invoice requests). The following information is required to issue an invoice:

• Order number,
• Full name or company name for the invoice,
• Invoice address (if different from the reservation address),
• Tax Identification Number (NIP) if the invoice is for a company.
  Once the organizer issues the invoice, we will send it to the email address you provide.

How long must my passport/ID card be valid before the trip?
The identity document you will travel with must be valid at the time of travel. Many countries require a passport or ID card to be valid for at least six months from the return date. Before departure, check the document requirements for your destination (available in the "Before Travel" section on the offer page). If your document's validity does not meet the requirements, airport check-in may not be possible.

How can I report discrepancies between the offer and the contract during the trip?
If you notice any discrepancies between the offer and the contract during your trip, contact the resident as soon as possible. The resident will accept your complaint and assist in resolving the issue locally. If the resident is unavailable, please contact the organizer's emergency number, which can be found in your contract or travel documents.

Who can I contact in case of an emergency (accident, theft, etc.)?
In emergencies such as accidents or theft, immediately contact local emergency services, such as the police, city guard, or ambulance. In European Union countries, the general emergency number is 112. If you encounter language difficulties or are unfamiliar with local customs, contact your resident, who can help communicate with the appropriate emergency services and provide necessary guidance.

Polish Citizen's Guide Abroad
Before your planned trip, we encourage you to review the latest information in the "Polish Citizen's Guide Abroad," available on the Ministry of Foreign Affairs website. You will find valuable tips and advice to help you travel safely and comfortably outside Poland.

Do I need to get vaccinated before the trip?
Before traveling to a foreign country, check if any mandatory vaccinations are required (per international health regulations) or recommended based on the type of travel or risk exposure. Note that not all countries mandate vaccinations. If you have any doubts, our consultants are available to assist you. Additionally, you can find a detailed vaccination calendar for specific countries on the vaccination schedule page.

Are my personal data protected?
Yes, your personal data is protected under the General Data Protection Regulation (GDPR) enacted on May 28, 2018. You have the right to access, correct, delete, or limit the processing of your data and to object in specific cases provided by law. Detailed information on exercising these rights can be found in our privacy policy. If you have additional questions, please contact us at iod@vacationclub.pl.